• Awesome tours

  • Meeting point: Basilica of Our Lady, Maastricht

  • Tip based

Why do I pay a booking fee for a free tour?2024-05-06T09:28:46+00:00

When you join a tour, you are charged a €2,00 booking fee per attendee. These costs cover the following:

€1,61 booking fee:

  • A guarantee of your reservation, both for you and for us.
  • Our work on the backend, organizing & managing our tours and guides.
  • Marketing & website maintenance, so you can find us when looking for the best tour in Rotterdam.
  • Being there for you when you contact us!

€0,39 transaction fee for electronic payments

The booking fee can be paid when you make an online booking, or at the start of the tour with a credit/debit card. For more information about the fee and our cancellation policy, visit our Booking Fee & Cancellation Policy page.

The bookings fee is for the Free walking tour community 

For the tour guides the amount you tip is up to you, Free tours have no fixed cost, and the amount you pay is up to you!

If I cancel my tour, is the booking fee refunded?2024-05-06T09:29:13+00:00

The booking fee is refundable until 24 hours before the start time of the cancelled tour. Please note that it may take up to 10 days before you see the refund in your account. For more information, visit our Cancel & Refund Policy page.

Didn’t receive a cancellation email? Send us an email, mentioning the 4-digit order number that you received (check your email for reference). We will make sure you receive the amount to your account.

What to do if my payment isn’t working?2024-05-06T09:26:02+00:00

If you get stuck on the payment screen, or your transaction is not confirmed, there are several reasons why this could happen. Perform the following checks to locate the issue:

  1. Check your internet connection. If your connection is slow or not secure, online transaction may be aborted for security reasons. This may happen if you are trying to book on public WiFi (like on an airport or train station), or when connecting to a busy hotspot (like a cafe or restaurant).
  2. Make sure you didn’t perform an online transaction shortly before. If you perform multiple online transactions with the same information in a short timespan, an anti-fraud protection prevents duplicate transactions for protection against theft. This may also happen, if you made a mistake when entering your card details or CVV number and re-entered them. Wait for a few minutes and try again.
  3. Check if your online payment system is down. If you are paying via online banking, visit your bank’s website or phone application to ensure that your bank is still up and running. If you are using an electronic payment system like PayPal or SEPA, visit their website to check if their services are temporarily down.
  4. If you are paying with card, verify if it is valid. When your card is declined, it is usually because it went past its expiry date, or you have reached the maximum number of transactions. Try a different method or contact your bank.

If these steps won’t resolve the issue, send us an email. We will attend to your email within 24 hours.

Can I reserve the tour for more than 6 people?2023-09-22T12:59:19+00:00

Our booking system allows reservations for a maximum of 6 people per booking. Our experience shows us that other attendees appreciate smaller groups within the tour. It keeps the tour up to speed and it’s easier to make new friends between smaller groups. We kindly ask you to respect this.

If you are visiting with a larger group, consider booking a Private Walking Tour of Maastricht. You will have full attention of your own guide and it leaves more space for improvisation during the tour.

Do you still wish to join a Free Tour with a group larger than 6 people? If we have enough availability, you can make multiple reservations in our booking system under the same name and email address.

Can I change or cancel the reservation?2023-09-22T12:39:33+00:00

No problem! You can cancel the tour at anytime in your confirmation email through this button:

You can make a new reservation on your preferred date & time.

What language is the tour given in?2023-12-19T16:21:51+00:00

Free Walking Tours Maastricht are given in English.

We try to use clear, basic English to tell our stories to people of all nationalities. If something is unclear during the tour, please tell us and we will take our time to explain it.

How do I know the tour I booked is definite?2023-09-22T12:30:57+00:00

After you book a tour, you will receive a confirmation email that ensures your booking. The tours will always go through as planned, regardless of the weather or how many people show up. On the rare occasion a tour has to be canceled, we will notify you by email.

What will we see on the Free Tour of Maastricht?2023-04-20T21:33:07+00:00

Every guide is different and will tell you about Maastricht from their own viewpoint and experience. Aside from their personal stories, the tour always covers:

  • Vrijthof Square: A bustling square filled with cafes, restaurants, and historic buildings.
  • Basilica of Saint Servatius: A stunning 11th-century church with a mix of Romanesque and Gothic architectural styles.
  • Onze Lieve Vrouwebasiliek: An impressive basilica that houses a famous medieval sculpture of the Virgin Mary.
  • Helpoort: One of the oldest city gates in the Netherlands, dating back to the 13th century.
  • St. Pietersberg Caves: A fascinating network of limestone caves located just outside the city center.
  • Market Square: Another vibrant square featuring a weekly market, historic buildings, and plenty of shopping and dining options.
  • The river and the bridge that is so typical of the center of Maastricht
Is the free walking tour route wheelchair accessible?2023-04-20T21:33:12+00:00

While some areas on our tour may include stairs, we make every effort to provide wheelchair-accessible alternatives so that everyone can enjoy the sites. However, we must acknowledge that the small stone roads may not be the most comfortable for wheelchair users.

If you are willing to endure this for the two-hour tour duration, we are confident that you will have a great experience with us.

So book now and join the next tour

Is the free tour suitable for children?2023-04-20T21:33:17+00:00

Yes, our tour is designed to be family-friendly, with a comfortable distance and time for children. The tour involves one hour of walking and one hour of talking, providing a good balance between sightseeing and storytelling.

We believe that children will enjoy discovering the history and culture of Maastricht in an engaging and interactive way, and our knowledgeable guides are always happy to answer any questions they may have.

So book the next kids friendly tour with us

What languages are the tours given in?2023-04-20T20:54:58+00:00

Our free walking tour of Maastricht is conducted in English, making it accessible to a wide range of visitors.

However, if you prefer a private tour, we offer options in Dutch, German, and Spanish as well. Simply visit guidedtourholland.com to book your private tour with one of our knowledgeable guides, who will provide a personalized experience tailored to your interests and preferences.

Do you stop for any breaks?2023-04-20T21:33:26+00:00

Our walking tour typically lasts around 2 hours, and we do not include any scheduled breaks.

However, we understand that nature calls, and we can make a quick toilet stop if needed. Please let your guide know if you require a restroom break during the tour.

Please note that we do not stop for food or drinks during the tour, but your guide can recommend nearby cafes or restaurants for you to visit after the tour.

Bring a bottle of water in the summer.

Is there a maximum number of people allowed on the tour?2023-04-20T21:33:53+00:00

We like to keep the groups small. So if you want to be sure to join the tour and book a spot on our website right away.

Occasionally, we may have more visitors show up than expected, but we always do our best to manage the situation and ensure that everyone can enjoy the tour. Our guides are experienced in leading large groups and will make sure that the tour runs smoothly, even with unexpected additions. We appreciate your understanding and flexibility in these situations.

What if I am late for the tour?2023-04-20T21:33:58+00:00

Please be punctual for the tour start time, as we cannot guarantee that we will wait for late arrivals.

While we try our best to accommodate everyone, we may need to start the tour on time to ensure that we cover all of the planned sites and stories. In rare cases, we may wait a few extra minutes, but we cannot guarantee this.

Please note that it is not possible to catch up with the tour once it has started, so we encourage you to arrive on time to avoid missing any part of the tour.

What time do I need to show up for the tour?2023-04-20T21:34:03+00:00

To ensure that the tour starts on time and runs smoothly, we recommend that all participants arrive at least 10 minutes before the scheduled start time. This will allow us to check everyone in, answer any questions, and start the tour on schedule. However, if you are running a bit late, don’t worry – we understand that things happen, and we will do our best to accommodate you. Just be aware that arriving late may mean that you miss part of the tour.

What is The Free Tour system?2023-04-20T21:34:08+00:00

Our tours are considered ‘Free Walking Tours,’ which means that they operate on a donation basis. At the end of the tour, you are welcome to give the guide a donation that you feel is appropriate based on your experience.

We are proud to operate on this fair system, which allows us to offer affordable and high-quality tours to all visitors, regardless of their budget. This also motivates our guides to provide excellent service on every tour. We believe that this approach creates a win-win situation for everyone involved.

I went on a tour and we took a group picture, where can I see it?2023-04-20T21:34:12+00:00

We post the picture every after the tour around eight o’clock in the evening. You can find the picture on our Facebook page.

So how do you guys make money?2023-04-20T21:34:18+00:00

Our guides rely solely on tips from generous guests to earn a living, as we do not receive any funding from the city or other organizations. We accept any tip that you feel the tour is worth, making it accessible to all visitors, regardless of their budget. This also ensures that our guides are motivated to provide the best possible experience for everyone on the tour.

I’m a teacher with a school class, can we come to the tour?2023-04-20T21:34:22+00:00

Our ‘Free Tours’ are designed for individual visitors and couples, and we make an effort to keep our groups small. If you prefer a private tour, please feel free to contact our guides and inquire about booking one.

We can tailor the tour to your interests and needs, ensuring a personalized experience that you won’t forget.

So book here for a private tour

How do I book a private tour with you?2023-09-22T12:47:31+00:00

If your group is larger than 6 people, would like to have a guide exclusive for your group or are specializing a group trip, we offer a Private Tour of Maastricht. The price per guide is €190, including VAT. In Maastricht, we have no maximum limit of people per group, however we advise to book no more than 20 people per guide with us. In this way, we can maintain

Visit our Guided Tour Maastricht page and fill in the booking form, it is the fastest way to book. If you aren’t in a hurry for a reply, you can send us an email. We look forward to organizing a custom tour for your group!

How far will we be walking?2023-04-20T21:34:54+00:00

The tour covers a distance of a little over 3 km or about 2 miles from start to finish. The duration of the tour is approximately 2 hours, including one hour of walking and one hour of informative and engaging storytelling.

Our knowledgeable guides will take you on a journey through the city’s history, culture, and hidden gems, making it a memorable experience for all.

How long does the tour last and where does it end?2023-04-20T21:34:59+00:00

The tour lasts around 2 hours and ends at the same location where we start: the Basilica of Our Lady, Maastricht. This ensures that our visitors don’t get lost and can easily find their way back.

Our tour guides are happy to provide further recommendations on things to see and do in the city after the tour.

There’s no tour scheduled when I’m in Maastricht! What should I do?2023-09-22T12:35:47+00:00

That really sucks and we’re sorry! Below are some sites that offer great tips for exploring Maastricht on your own:

Maastricht Website | Things to do in Maastricht
(Video) YouTube | Maastricht travel guide

We can also organise a private tour, for a set price with your very own guide. If you’re interested, please book at guidedtourholland.com/maastricht/.

Can I leave before the tour ends?2023-04-20T21:35:08+00:00

We understand that plans can change, and you may need to leave the tour early.

That’s absolutely fine. We only ask that you inform your guide so that we can keep track of our group and ensure that nobody is left behind. We want everyone to have a positive and enjoyable experience on our tours.

Can I come without a reservation?2023-09-22T13:02:33+00:00

We accept walk-ins, if the group size allows us to take on more people.

However, you already made it to the point where you can read this and booking is easy and free! It also allows us to prepare and ensure that we have enough guides to accommodate everyone.


How do I recognize the guide?2023-04-20T21:35:38+00:00

This is the meeting point for our Free Walking Tour of Maastricht. You can easily spot our guide, a tall Dutchman holding a white umbrella.

Just head to the Basilica of Our Lady, Maastricht at the scheduled time and look for our guide to start your tour.

When do the tours run?2023-04-20T21:32:08+00:00

Please check our booking system to see the available dates for the tour.

If a date is not listed, it means there is no tour on that day.

To ensure that you have a spot on the tour, please make a booking in advance.

Book here

Can I take my dog on the tour?2023-04-20T21:35:45+00:00

Yes, your furry pets are most welcome to join our tour! 

What if it rains or snows?2023-04-20T21:35:49+00:00

We operate with the motto ”Rain or snow we always go!” So we will always be there. The tour runs as scheduled.

There is no such thing as bad weather just bad clothing!

What if only a few people show up?2023-04-20T21:36:04+00:00

Then you’ll be able to hear the guide better! As long as at least 1 person shows up and wants to take the tour, it’s on!

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