FAQs

Why do I pay a booking fee for a free tour?

When you join a tour, you are charged a €2,00 booking fee per attendee. These costs cover the following: €1,61 booking fee: A guarantee of your reservation, both for you and for us. Our work on the backend, organizing & managing our tours and guides. Marketing & website maintenance, so you can find us when [...]

If I cancel my tour, is the booking fee refunded?

The booking fee is refundable until 24 hours before the start time of the cancelled tour. Please note that it may take up to 10 days before you see the refund in your account. For more information, visit our Cancel & Refund Policy page. Didn't receive a cancellation email? Send us an email, mentioning the 4-digit order [...]

What to do if my payment isn’t working?

If you get stuck on the payment screen, or your transaction is not confirmed, there are several reasons why this could happen. Perform the following checks to locate the issue: Check your internet connection. If your connection is slow or not secure, online transaction may be aborted for security reasons. This may happen if you [...]

Can I reserve the tour for more than 6 people?

Our booking system allows reservations for a maximum of 6 people per booking. Our experience shows us that other attendees appreciate smaller groups within the tour. It keeps the tour up to speed and it’s easier to make new friends between smaller groups. We kindly ask you to respect this. If you are visiting with [...]

Can I change or cancel the reservation?

No problem! You can cancel the tour at anytime in your confirmation email through this button: You can make a new reservation on your preferred date & time.

What language is the tour given in?

Free Walking Tours Maastricht are given in English. We try to use clear, basic English to tell our stories to people of all nationalities. If something is unclear during the tour, please tell us and we will take our time to explain it.

How do I know the tour I booked is definite?

After you book a tour, you will receive a confirmation email that ensures your booking. The tours will always go through as planned, regardless of the weather or how many people show up. On the rare occasion a tour has to be canceled, we will notify you by email.

What will we see on the Free Tour of Maastricht?

Every guide is different and will tell you about Maastricht from their own viewpoint and experience. Aside from their personal stories, the tour always covers: Vrijthof Square: A bustling square filled with cafes, restaurants, and historic buildings. Basilica of Saint Servatius: A stunning 11th-century church with a mix of Romanesque and Gothic architectural styles. Onze [...]

Is the free walking tour route wheelchair accessible?

While some areas on our tour may include stairs, we make every effort to provide wheelchair-accessible alternatives so that everyone can enjoy the sites. However, we must acknowledge that the small stone roads may not be the most comfortable for wheelchair users. If you are willing to endure this for the two-hour tour duration, we [...]

Is the free tour suitable for children?

Yes, our tour is designed to be family-friendly, with a comfortable distance and time for children. The tour involves one hour of walking and one hour of talking, providing a good balance between sightseeing and storytelling. We believe that children will enjoy discovering the history and culture of Maastricht in an engaging and interactive way, [...]

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